Purpose of This Form

This form explains how our operational support packages work and confirms that you understand and accept the terms below. Please read each section, initial where indicated, and sign at the end.

1. Description of Services

Founding Fathers Affordable Housing LLC (Company) arranges virtual support services through qualified third-party service providers. Services are delivered by these providers, coordinated and managed by the Company. Available service categories include:

• Bookkeeping – recordkeeping, invoicing, reconciliations and related financial support

• Administration – scheduling, email and inbox management, data entry and general virtual tasks

• Marketing – social media, content, campaigns, direct mailing and related marketing support

• IT / Tech – technical support, website, CRM, software setup and related technology tasks

The specific tasks included may vary by provider and package.

The Company may assign or change the provider serving your account at its discretion.

2. Support Packages

Customers purchase support packages that include a fixed number of hours each month for each selected service. The Billing cycle begins the date the support package is ordered.

3. Package Policies

3.1 Monthly hours do not accrue (use them or lose them). Hours included in your package are available only during the month they are issued. Unused hours do not roll over to the next month and are not refunded or credited.

3.2 Hours are not prorated. The full monthly package fee applies regardless of how many hours you use, and regardless of when during the month your package starts, changes or ends. Partial months are billed at the full package rate.

3.3 Automatic upgrade when usage exceeds your package. If your hour usage for a service exceeds the hours in your selected package during any month, your package for that service will automatically be upgraded to the next package level, and you will be billed at that level for that month.

4. Cancellation Policy

You may cancel your support package by giving at least 30 days' written notice. Notice must be sent by email to [email protected]. The 30-day notice period begins on the date the Company receives your email, and your package and fees remain in effect through the end of that period.

5. Acknowledgment and Agreement

I confirm that I have read and understand this Disclosure and Agreement, that I have had the opportunity to ask questions, and that I agree to the policies above, including that monthly hours do not accrue, hours are not prorated, and my package will automatically upgrade if my monthly usage exceeds my selected package.